Privacy Policy

Who we are

Our website address is:

You may visit our website without providing any personal data.

What personal data we collect and why we collect it

Personal Details

Personal details are only collected if you voluntarily disclose them to us by completing the contact form. We only use the details provided by you without special consent to contact you for the purpose of responding to your enquiry. Following the completion of the procedures, your details are fully deleted, unless you have given your express consent to their further use.

The internet pages of Dunelm Pharmaceuticals Limited are available to all users, without disclosing your personal details. Your personal details will only be necessary if you request products, services or information from us, or submit concrete enquiries to us. The divulging of these details (email addresses, names, and addresses) occurs expressly on a voluntary basis. Dunelm Pharmaceuticals Limited only collects or stores such personal details transmitted to us by you via the completion of forms, dispatch of emails or within the scope of orders, enquiries or requests for information. Any details collected during this process will be stored on secure servers and handled in a strictly confidential manner. They are only accessible to authorised persons assigned to the processing of your details.

Transmission to third parties shall not occur, unless you have issued your express consent to do so or the data is necessary to process a payment via PayPal, or if signing up to our newsletter, your details will be passed to Mailchimp (More below under “Who We Share Your Data With”). This will apply unless we are legally obligated to disclosure, or requested to do so by a court of law. Dunelm Pharmaceuticals Limited will only use your personal data to provide you with the requested products, services or information, or to arrange contact with our employees at your request. You have at all times the right to request, inspect and correct all the details we store in relation to your person, insofar as your details are out dated or incorrect. You are, at all times, also entitled to revoke your consent regarding the future use of your personal details.

Please use our contact form if you have any questions regarding your personal details.


For users that register on our website, we store the personal information you provide in your user profile which you can view and edit from My Account. All users can see, edit, or delete their personal information at any time (except you cannot change your username). Website administrators can also see and edit that information.

Verification Information

Medical professionals need to provide this information in order to gain access to our products. You can view and edit this information from the Account details page

Billing and Shipping Information

We collect this information so that we can fulfill any orders that you make via our website. You can view and edit this information from your Addresses

Order Information

We collect information when you place an order. You can view your order information from your Orders

Contact forms

Personal information that you provide using our contact form will be emailed to this data is stored in our webmail service provided by and also remotely on our staff computers.


At various points we use so-called ‘cookies’. They help to make our internet pages more user-friendly, more effective and more secure. Cookies are small text files stored on your computer by your browser. The cookies we use are so-called ‘session cookies’.  Cookies do not damage your computer, and they do not contain viruses.

We use cookies which are files that store information on your hard drive or browser. Cookies can be used to determine whether you have visited the Website before and make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. You can, should you choose to, disable cookies in your browser and delete all cookies currently stored on your computer. You can find out how to do this by modifying your browser’s preferences appropriately

We use cookies to store information about the shopping cart as a whole and to know when the cart data changes. One cookie contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information. Login cookies last for two days. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


Our website is hosted with who may collect analytical data

Our Woocommerce Store

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who we share your data with


When you place an order on our website your order details are passed to PayPal for processing the payment. Your information and addresses are needed for this transaction. You can see more on how this works here: payment-process

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please visit the PayPal website for more details.

Mail Chimp

Our website is linked to the Mail Chimp API meaning that when you agree to join our newsletter either during registration, checkout or via the opt in form, your details will be shared with Mail Chimp. You can opt out or change your preferences for receiving mail from the footer of our newsletters.


Our website is hosted with who may collect analytical data


We will share your information with our shipping partners so that they can deliver your products.

How long we retain your data

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, we are legally required to continue to keep your data if you have made a purchase so that we can contact you in an emergency regarding any problems that could arise with a medical device. Should you request for your data to be removed (below) your web account will be shut down and the data removed but we must retain the data you provided when placing an order. This data will be kept for the duration before the expiry date on the product.

  • We Retain inactive accounts for 1 year
  • We Retain pending orders for 1 month
  • We Retain failed orders for 1 week
  • We Retain cancelled orders 1 week
  • We Retain completed orders indefinitely, legally we must keep this data.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can view your personal information that we used to verify your account from your account details. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

You have the right to request information regarding your stored data free of charge, as well as the right to correct, suspend or delete these data. If you have any questions, comments or thoughts with regard to the collection, processing or use of your personal details, or if you wish to revoke your consent, correct, suspend or delete your details, or assert your right to information, please contact us

How we protect your data

Any information passed over our website pages is transferred over SSL verfied by Lets Encrypt

User accounts on our website are powered by WordPress and Woocommerce and access is protected using encrypted passwords

Credit card data is handled externally by PayPal

Contact information

Email: Contact Form
Phone: +44 800 061 4116
Fax: +44 191 350 1966

Address: 102 Maingate
Kingsway North
Team Valley Trading Estate